Frequently asked questions

WeeKlean is a cleaning-service marketplace that connects customers with cleaning providers. Use the app to explore providers, request a quote and manage your booking.

Choose an available provider and service in the app, enter your service address and preferred time, and send a request. Review the provider’s quote before accepting it and completing payment.

Availability depends on your service address and the providers serving that area. Check the app for current options. A searchable address does not guarantee that cleaning is available there.

The provider’s quote sets the price for the requested work. Review the service details, total and applicable taxes before paying. Contact the provider through the app if the scope needs clarification.

Cleaning payments are handled through Stripe in the app. Available payment methods are shown at checkout. Do not send card or bank details in chat or by email.

Cancellation charges can depend on how close the booking is to its scheduled start. Check the applicable policy before canceling, and contact support if you need clarification or help with a refund. Refund processing also depends on the payment provider and your bank.

Use the conversation associated with your request or booking in the app. For account, payment or service concerns, email support@weeklean.ca.

You can begin provider registration in the app. Publication depends on the required documents, review and payment-account setup. Registering does not by itself mean your provider profile has been approved.

Email support@weeklean.ca with your request. We may need to verify that you own the account. Some records may need to be retained for financial, dispute or legal reasons. Our Privacy Policy explains more. Do not email identity documents unless support provides an appropriate way to submit them.

Email support@weeklean.ca and include the booking reference, if you have one. Avoid including payment details, identity documents or unnecessary information about your home. For an immediate emergency, contact local emergency services.